Annual Report 19/20

Report from an eventful time

The new Hager Group Annual Report 2019/20 is here!

The last few months of the Corona pandemic have been an enormous stress test for all of us, at home and at work. Mobile working, numerous changes in work processes and temporarily closed plants turned our everyday life in the company upside down.

Our customers also felt the effects of this difficult situation - through delayed deliveries, the suspension of factory visits or the complete standstill of all business activities. How we’ve managed to stay in touch with our customers despite the crisis and continue to satisfy their demand for our products is one of the topics of our new Annual Report 2019/20, which is being published today. Under the title "A journey into the future", almost all reports and interviews revolve around our customers. What really moves them? How can we meet their expressed and unexpressed wishes? And above all: how do we conquer the future together with them?

In our report we accompany a French installer at work (and find out how the successful Hager Ready app makes his work easier), review the development of the h3+ circuit-breaker and have our Senior Vice President Digital & Information, Etienne Dock, explain to us how sensitively we protect our customers' data.

We take a look around the new "Andaz" hotel in Munich (equipped with Hager solutions) showing our innovative charging solutions, which electrify us, whilst interviewing the renowned marketing expert Prof. Peter Fader. By the way, his demand, which is as blunt as it is surprising, is: "Forget customer friendliness!”

Of course, the big topic of the day plays an important role: Stéphanie Kleinmann, Corporate Risk Manager Hager Group, Jean-Francois Malleville, Group Human Resources Business Partner Director and Torsten Schulz, Vice President Sales and Marketing Germany, take stock from the first months of Covid-19 in a virtual roundtable discussion. The pandemic is also the reason why this Annual Report is published with a delay of about six months..

2019-20 Annual report

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